Updates from Hyperkitten Tool Company

Hi Folks! I realize it’s been a long time since I made a blog post.  I have some news, a few changes, and just a general status update for all of you.

First, the blog: My old  Wordpress blog needed to be updated which turned out to be much more work than just installing the new version from scratch, so that’s what I did. I did import all of the old posts and comments for the sake of posterity. This blog is still in default mode. I’ll be working to configure it as time allows. I may update it more frequently but new tool sales will not be announced via the blog.. it just can’t handle the email traffic. Tool lists will continued to be announced via my MadMimi email list.

Which brings me to the next tool list… I’m going to have to change the way I post new tools for sale, at least for the next few months. Instead of one big list of tools I’m going to be adding smaller lists of tools more frequently, not on any particular schedule, just as time allows. This is an experiment. After the New Year I’ll reassess and see where things stand. I realize that shipping costs are high these days so if you see an item you want I’d be happy to set it aside for you until we have a few things to pack together to making shipping economical.

There’s a couple of reasons for this change: First, my day job ( I work as a Unix Systems Admin and Oracle DBA for a software company) has become much busier over the past 6 months, requiring me to work more nights and off-hours, time I used to devote to the tool business. Combine this with the fact that the holidays are coming up, as well as the fact that our three kids are now all involved with sports and other activities (I coach my daughter’s U9 softball team) and I just don’t have enough time.. Secondly, I’ve come to the realization that the method I’ve been using to sell tools, i.e. putting up one big list and saying “come and get it”, isn’t really working well now that my email list has grown to its current size.. Essentially I’m putting up a list of maybe 200 tools then sending email to over 4,000 people. This results in a fast few who get the tools and several hundred emails for me to reply “sorry, someone else claimed that item”. It’s frustrating for everyone and lately I’ve been catching more and more flack for it. I understand the problem, I just don’t know how to fix it. Frankly, I rely heavily on the tool business to keep my family afloat financially. I’m incredibly appreciative of all of you who have been loyal customers over the years. I just want to do the best I can to help keep everyone happy.

On the upside, I can state definitively that the demand for user hand tools is higher than ever with new (younger) people getting involved every day. At least twice a week I get an email from someone who just picked up The Anarchist’s Tool Chest and wants to buy a starter kit of tools. It’s a fantastic time to be a woodworker, especially one interested in traditional work with hand tools.

Other updates.. I’m on Twitter @HKToolCo and occasionally tweet things. I’m also on Instagram now @hktoolco and trying my best to figure it out. I am on Facebook as well, and participate in a few of the hand tool related groups. If you friend me on Facebook you’ll likely see me tagged in CrossFit posts, which you’ll get sick of real fast, so consider that fair warning.

So that’s it for now. Keep an eye on Twitter, IG, this blog for more updates. Thanks for reading, and thanks for your loyalty, patience, and understanding. I appreciate it.

Josh

 

6 thoughts on “Updates from Hyperkitten Tool Company”

  1. Josh, I’m not an expert but Nic Westermann in Wales has an interesting automatic shopping cart system. He makes tools by hand one at a time and has all his stock listed in a shopping cart system. Usually the tools are out of stock but the customer can sign up for an email alert and then purchase through the online shopping cart.

    I know your stock of tools always changes but maybe an economical shopping cart system exists out there.

    Another interesting option is to package together an “ATC” kit with the same number, condition, and type of tools but the customer has to accept variation in the brands. Could be profitable for you and convenient for the new hand tool customer.

    Cheers, Anthony

    1. These are some great ideas, Anthony. Thanks for your feedback. I’ve received numerous emails from other customers offering their feedback, suggestions, and support. I appreciate all of it! Overall the comments I’ve read have been very positive. I’m going to evaluate all of your recommendations. Thank you all and keep the comments coming!

  2. Hi Josh and the greater hyperkitten faithful,
    I, for one, couldn’t contemplate the complexities of running this site. I appreciate the selection and exceptional service that you offer. It is frustrating to see that thing you missed because your swinging the pick in the salt mine. Perhaps timing a bit later in the day for all of us working types disconnected from our devices during the day would help. I like the idea of smaller more frequent lists. I enjoy the browse. I look forward to what the future holds.
    Thanks

  3. If you post items one at a time or in small groups, when someone stops by and looks at the list they’ll see a number of items still there which will help to reduce the discouragement of finding everything interesting below the magic red line only half a workday from the time the list first posted.

    Some of us have day jobs!

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